Shipping Rates and Delivery

Placing orders

You can place orders by phone, by fax or through our online store.

• Phone order – call us at (866) 901-5050
• Fax order – fax the order form to us at (949) 250-0197.
• Online order – visit our online store at http://www.osseoustech.com/store/
• Email order – info@osseoustech.com

Credit cards – we accept VISA, MasterCard, American Express and Discover Card. Your credit card will be charged at time of shipment.

When will my order be shipped?

Orders placed prior to 3:00 pm PST will be processed and shipped the same day. Orders placed after 3:00 pm PST or during weekend or holidays will be processed and shipped the next business day. We will email you notification and tracking information once your order is shipped. If cashier's check(s) are sent as payment, orders are shipped as soon as the check clears—normally within (5) business days.

Returns

Products purchased from OTA may be returned within a period of 30 days from the date of purchase. A restocking fee will be applied after 30 days. All used, refurbished, special order items, discontinued or outdated items are a Final Sale. These products are not refundable or exchangeable.

Please call for your Return Authorization Code (RMA#); we cannot accept returns without an RMA#. No collect shipments will be accepted. We recommend you insure the products(s) for their full value to protect yourself against loss or damage in shipping.

Backorders

In the event that any ordered items are out of stock at the time your order is processed, those items become backordered automatically. Backordered items will be sent in a second shipment with no extra shipping/handling charge as soon as they become available. We shall notify you if the item(s) will not become available within a reasonable amount of time.

Change or Cancel an order

You may add, delete items or cancel your order if you email us before your order is shipped. Email us at janet@osseoustech.com

Shipping method and charge – Domestic

Shipping/handling charge is $15 on each order delivered via ground shipping to the 48 continental states or $30 on each order delivered to Alaska, Guam, Hawaii, Puerto Rico or the Virgin Islands. Unless requested otherwise, packages are shipped via Federal Express. Orders shipped within the U.S. are usually delivered within 3 to 6 business days. We also offer 2nd-day Air for an additional $10.00 for shipment under 10 pounds. (Extra charge applies if over 10 pounds.)
Note: we must receive your order by 3:00 pm PST to ship the same day

Shipping method and charge – International (including Canada)

International orders will be charged a minimum of $100 for shipping/handling. If the actual shipping cost exceeds this amount, you will be notified by email of any shipping charge exceeding $100. Your order will NOT be processed without your approval of the extra shipping charge. Custom clearance and tariffs, duty and/or broker fees, and any additional charges are the responsibility of the customer. The cost for ground shipping to Canada is $50.

Packages for international orders are shipped via Federal Express. International orders normally arrives within 8–12 business days from shipment. Do not count weekends or holidays. Customer is responsible for all duty and taxes at delivery.

Disclaimers

Osseous Technologies of America, Inc. is not responsible for typographical errors that may appear on our web site or catalog. We do not take any responsibility for any carriers for delays beyond our control.

You may write or call us at:

Osseous Technologies of America
4500 Campus Drive, Suite # 662
Newport Beach, California 92660
Toll free: 866-901-5050
Local Phone: 949-250-0184
Fax: 949-250-0197
Email: info@osseoustech.com